RemeikRevision of 26 October 2026.
Privacy policy
This policy explains what data the Remeik iPhone app and the remeik.click website (together, the "service") collect, why, on what legal basis, who it is shared with, how long it is kept and how to delete it. We collect only what the service needs, show no ads and do not sell data.
1. Who is responsible
The data controller is the individual entrepreneur Galymzhan Musagaliev (Мусагалиев Галымжан), Republic of Kazakhstan, "we". For any data question, email support@remeik.click.
2. What data we process and why
| Data | Why |
|---|---|
| Photos you attach to a project (faces, place, product) | To draw storyboard frames and shoot the video with your faces and product |
| Voice messages and their transcripts | To understand the video you want; speech is transcribed to text |
| Texts: chat messages, answers, ratings and feedback on a video | To run the conversation, build the idea and improve the producer's replies |
| Video references: reels you send for "Recreate a trend", their frames and speech transcript | To break the format down (hook, shots, camera moves, pacing) and recreate it with your materials |
| Results: storyboard frames, clips, voice-over, finished videos | To show and deliver the finished work |
| Installation identifier: a random identifier the app creates on first launch (the server stores only its hash), an anonymous account and a session token on the device | To link projects and credits to your app without sign-up |
| Purchase history: App Store transaction IDs, the account's internal purchase identifier, pack, date, status (including refunds) and the credit ledger | To add and charge credits, process refunds and keep sales records |
| Invite code and the fact of an invitation | To award bonus credits for inviting a friend |
| Server logs: request time, IP address, errors | To keep the service running and protect it from abuse |
No sign-up is needed: we don't ask for your name, email or phone number. At present the only way in is anonymous, by installation identifier; if Sign in with Apple or another method is added in the future, we will update this policy before it launches. We don't request access to your whole library: you pick the photos and videos yourself. To save a finished video, the app asks only for add-only access to Photos. Payment details (card number etc.) are handled by Apple; we never receive them.
3. Legal bases
- Performance of a contract — the terms of use: processing project materials, the chat with the producer, generation, running your account and credits. Without this data we cannot provide the service.
- Consent — for photos of people and voice recordings, and for transferring data to processors outside your country (section 5). You give consent when, having read this policy, you start using the service and upload materials. You can withdraw consent by deleting the materials or your account, or by emailing us; this does not affect processing carried out before withdrawal, but without it we cannot create videos.
- Legitimate interests — server logs, security, preventing fraud and abuse (for example, claiming the free project repeatedly or faking referrals), automated request moderation.
- Legal obligations — keeping records of purchases and credit operations for accounting and tax purposes, responding to lawful requests from authorities.
If other people appear in an image or recording, you confirm that you have their consent (see the terms of use).
4. Who receives the data
To run the service, data is shared with processors — companies that perform specific tasks for us. Each receives only what its task requires. Data is sent via API over an encrypted connection and is processed under the terms each processor sets for customers of its API.
| Processor | What it does | What data it receives |
|---|---|---|
| Anthropic (Claude models), USA | The producer assistant in the chat, building the idea and shot prompts, breaking down videos you send, request moderation | Texts and transcripts, photos and key frames of video references |
| ElevenLabs, USA | Transcribing voice messages and reference audio, voice-over for the video | Voice message audio and the reference's soundtrack, voice-over texts |
| Higgsfield, USA | Image generation (storyboard frames) and video generation | Photos, shot descriptions (prompts), frames and short silent segments of the video reference as a motion sample |
| Railway, USA | Hosting for our server, database and file storage | All service data listed above |
| Vercel, USA | Hosting for the remeik.click website | Technical request data for the website (IP address, time, page address) |
| Apple, USA | App Store purchases, app delivery | Transaction data; Apple processes it under its own privacy policy |
Use of data for model training. Processors' terms differ, and we describe them as published on the date of this revision:
- Anthropic: under its Commercial Terms (section B), Anthropic does not train models on data submitted through the API, and processing is governed by Anthropic's Data Processing Addendum. Under Anthropic's rules, inputs and outputs are deleted within 30 days, except those flagged as violating the usage policy, which are kept for up to 2 years.
- ElevenLabs: the ElevenLabs terms (section 4) allow it to use submitted content to improve its services unless the customer opts out in its account settings. We do not claim that your data is never used for training at ElevenLabs.
- Higgsfield: under Higgsfield's terms (section 4.4 of its terms of use), submitted content may be used to train and improve its models unless otherwise agreed in a separate enterprise agreement. Higgsfield claims no ownership of inputs or outputs. We cannot guarantee that photos and frames sent to Higgsfield will not be used for training.
If you don't accept these terms, don't upload photos or voice messages you don't want shared with these companies.
We do not sell data or share it with ad networks or data brokers. Data may be disclosed in response to a lawful request from authorities, or if the service is transferred to another party — in that case on terms no less protective than this policy.
5. International transfers
The service runs on cloud infrastructure: processing is performed by the services listed in section 4, on servers in the USA and, depending on the processor's infrastructure, in other countries. Your data is therefore transferred outside the country where you are located, including to countries whose level of personal data protection may differ from yours.
The grounds for the transfer are your consent, given when you start using the service, and the fact that the transfer is necessary to provide the service: without it we cannot transcribe your voice, build the idea or create the video. Safeguards: encryption in transit (HTTPS/TLS), giving each processor only the data its task needs, and minimal retention — original reels you send are deleted from our server after 24 hours, and their soundtrack right after transcription.
Users in the Republic of Kazakhstan. We process personal data with regard to the Law of the Republic of Kazakhstan "On Personal Data and Their Protection". The cross-border transfer described in this section is based on your consent. The servers of the service and its processors are located outside Kazakhstan. If the law or the competent authority requires a change to how or where data is processed, we will make that change and update this policy. You may withdraw consent and request deletion of your data (section 7).
6. How long we keep it
- Your account, project materials and results (photos, voice notes, texts, frames, videos) — until you delete them or delete your account.
- The original reel you send (for "Recreate a trend"), its frames and segments — 24 hours after upload; the soundtrack is deleted right after transcription. If a video based on the reel is being shot at that time, the original is kept until the shoot ends and for 24 hours after. Only the text breakdown of the format stays in the project.
- Credit and purchase ledger — 5 years, for accounting and tax purposes and refund handling. After account deletion the ledger is kept in de-identified form: without a name, project contents or a link to your device.
- Server logs — up to 30 days.
- Copies at processors — under their own rules: at Anthropic, up to 30 days (up to 2 years for requests flagged as violating the usage policy); at Higgsfield, generation results and submitted materials are kept under Higgsfield's policy, for at least 7 days; at ElevenLabs, under ElevenLabs' policy. Deleting your account with us does not delete copies that processors keep under their own rules.
7. Deleting your account
You can delete your account in the app: Profile → Delete account, then confirm. Deletion is permanent:
- project files (photos, voice notes, reels you sent, frames, videos) and the contents of projects and chats are deleted from our server;
- the account name and the link to your app installation are erased, sessions are ended, the invite code is disabled;
- generation jobs that haven't started are cancelled;
- unused credits are lost together with the account.
The de-identified credit and purchase ledger remains (section 6). If you can't access the app, email support@remeik.click with details that let us find the account (for example, the order ID from your App Store receipt).
8. Ads and tracking
The app has no ads, no ad SDKs and no third-party analytics. We don't use the device advertising identifier (IDFA) and don't track you across other apps or websites. The remeik.click website sets no cookies and loads no external scripts or counters.
9. Your rights
You can request information about processing and a copy of your data, correction, deletion or restriction of processing, and withdraw consent. Email support@remeik.click — we reply within 30 days. To protect the account, we may ask you to confirm that the request comes from its owner. You may challenge our actions before the data protection authority of your country or in court.
10. Security
Data is transferred only over encrypted connections (HTTPS). Project files are accessible only to your account via a session token stored on your device. Access to data on our side is limited to support and incident investigation. No method of transfer or storage is fully secure, but if a breach affects your data, we will notify you and the authorities where the law requires it.
11. Age of users
The service is intended for people aged 16 and over. People under 16 may use the service only with the consent of a parent or legal guardian. If you believe a child has given us data without such consent, contact us and we will delete it.
12. Changes and contact
If this policy changes, we will update the revision date on this page and notify you in the app of material changes. Questions: support@remeik.click.