RemeikSupport
We'll help with videos, credits or your account. We usually reply within one or two business days.
Email us
Describe what happened and attach a screenshot if you can. For a project or a credit charge, include the approximate time and the project name. Never send passwords or card details.
FAQ
How to delete your account
- Open the Profile tab.
- Tap Delete account at the bottom of the screen.
- Confirm. Deletion is permanent: projects, photos, voice notes and videos on the server are deleted and unused credits are lost.
Can't access the app? Email support@remeik.click. What is deleted and what remains is described in the privacy policy.
How to restore purchases
Purchased credits never expire and are stored in your account on our server. The account is tied to your iPhone: if you delete and reinstall the app on the same device, sign-in and balance come back automatically.
- If your balance does not appear, open the credits store (the “+” next to your balance) and tap Restore Purchases — the app re-sends your App Store purchase history to the server.
- Moved to a new iPhone or the balance is still missing — email us with the purchase date; the order number is in Apple’s receipt email. We will move the credits manually.
How to get a refund
Payments go through the App Store, so refunds are handled by Apple: open reportaproblem.apple.com, sign in with your Apple ID, choose the Remeik purchase and give a reason. Once Apple approves, the credits from the refunded pack are removed from your balance. If a shoot failed on our side, email us and we'll compensate the credits.
Report a video
If someone made a video with your likeness without consent or in breach of the rules, email support@remeik.click with a description and a link to the post.